Cancellations and Refunds

Our General Cancellation/Refund Policy:

After the early season period described below, we generally have a “NO REFUND” policy for registration fees and parent participation fees, even if there are changes to the coaches or other team staff. After the first few weeks of the season, it becomes very difficult for us to issue refunds. We have financial commitments based on how many swimmers sign up at the beginning of the season, like our coaches’ salaries, league fees, and state club fees. However, there are a few exceptions to this and they are explained below:

IMPORTANT: IF you feel that you need to leave AKST this season and you meet the requirements for a refund, please communicate first with your coach and then send an email as soon as possible to [email protected] to ensure your eligibility for a refund. Requesting a refund is your responsibility. The coaches will not communicate withdrawals to the swim team coordinator.

Refund Rules for During Early Swim Season

Sometimes, after starting practice, a swimmer might decide that the swim team isn’t the right fit for them. Also, sometimes the coaches might feel that a swimmer needs a little more time before joining the team. Because of this, we have a few rules about getting your registration money refunded.

If a swimmer chooses to leave the team:

  • Within the first week of practice (EOD 5/30/2025): You’ll get all your registration fees refunded except for $20. This $20 covers the processing fees that we incur through our website and other processors.
  • During the second week of practice (EOD 6/6/2025): You’ll get half (50%) of your registration fees returned, minus the $20 processing fee.
  • After the second week of practice: We are unable to issue refunds after the EOD 6/6/2025.

If the coach has determined a swimmer isn’t ready for the team:

  • You’ll get all your registration fees refunded except for $20.

Long-Term Illness or Injury:

  • Hopefully, everyone stays healthy and broken-bone-free this summer.  However, refunds for medical issues will be evaluated on an individual basis. Please reach out to [email protected] to discuss refund options.

Important Things to Remember:

  • No registration refunds after 6/7/2025: Even if you register after June 7th, 2025 we are unable to issue refunds after this date.
  • No registration refunds for leaving due to behavior problems. If a swimmer leaves the team voluntarily or because they have been asked to leave due to disciplinary issues, refunds will not be issued.

Family Participation Fee (FPF) Refunds

The Family Participation Fee (FPF) is $150 and is only refunded once the minimum volunteer hours have been met for the season, except in these specific situations:

  • After the second week of practice, the FPF will not be refunded.
  • If your swimmer leaves the team within the first week of practice (EOD: 5/30/2025: FPF will be fully refunded.
  • If your swimmer leaves the team within the second week of practice (EOD: 6/6/2025: FPF will be 50% ($75) refunded.

IMPORTANT: IF you feel that you need to leave AKST this season and you meet the requirements for a refund, please communicate first with your coach and then send an email as soon as possible to [email protected] to ensure your eligibility for a refund. Requesting a refund is your responsibility. The coaches will not communicate withdrawals to the swim team coordinator.